Plans & Investment

How does payment work if I have benefit coverage?

Your appointments are billed per session as they happen. For insurers we can direct bill — Alberta Blue Cross, Canada Life, Blue Cross Medavie, SunLife, Manulife, Desjardins, GreenShield and others on the Telus Health eClaims network — we submit the claim and you pay only the remaining balance, if there is one at all. For insurers that don't allow direct billing, you pay at the time of the appointment and we provide a receipt to submit. Some providers want individual appointment receipts, which we'll give you as sessions are delivered.

If you're on a Nutrition Coaching plan, the $149 + GST monthly coaching fee is billed separately to your card, on its own receipt. It's for support between appointments, which isn't an insurance-eligible service — so it never gets mixed in with your claims.

What happens when my benefit coverage runs out for the year?

This is normal, not a problem — most plans cover somewhere between $500 and $1,000 a year, and anything you don't use disappears when the calendar resets in January. The whole point of telling us your coverage at your first appointment is so we can spend it where it does the most good instead of running out halfway through something.

When it does run out, you have real options and none of them mean stopping:

• Keep your coaching, pause your appointments. Because the coaching fee and appointments are billed separately, you can stay on Nutrition Coaching at $149 + GST a month with no appointment cost at all — you keep your messaging, food record reviews and plan adjustments, and we pick appointments back up when your benefits reset.
• Space your remaining appointments out. Move from biweekly to monthly, or monthly to quarterly, so your coverage stretches further into the year.
• Use a health spending account. Many plans include one alongside your regular coverage, and people routinely forget it's there.
• Carry on paying out of pocket. Appointments are $125 each, with no obligation to book on any schedule.

Your Dietitian will flag it well before you get there. Nobody should find out their coverage is gone by getting an unexpected bill.

Can I switch between options partway through?

Yes, in either direction, as often as your life needs. Move from Dietitian Sessions to Nutrition Coaching when you want more support, or step back to appointments only when things are steady. Change your appointment cadence whenever your schedule, training or coverage changes.

Tell your Dietitian and the change takes effect from your next billing date. There's no re-onboarding, no fee to switch, and nothing to re-sign. You're never locked into something that stopped working.

Am I committed to a certain number of appointments?

No. The cadences on Nutrition Coaching — monthly or biweekly — are the rhythm we build your plan around, not a contract. Appointments are billed only when they happen, so a month where life gets in the way costs you the coaching fee and nothing more.

We do ask for a three-month minimum on Nutrition Coaching, because that's realistically how long it takes for between-session support to show up as results. It's a commitment to the process, not a trap — if it genuinely isn't working, tell us.

How do I cancel my coaching plan?

Tell your Dietitian — two weeks' written notice, and there's no cancellation fee. Your coaching continues through the notice period and any payment scheduled during it is still due. After that, billing stops and you're welcome to carry on booking appointments as Dietitian Sessions whenever you want one.

Do you offer refunds?

Appointments are billed only after they happen, so there's nothing to refund on that side. Appointments billed directly to your insurer can't be refunded by us, as the claim has already been submitted on your behalf. The monthly coaching fee covers that month's support and isn't refunded retroactively — but you can cancel with two weeks' notice at any time, and nothing is charged beyond the notice period.

What if I need to reschedule an appointment?

Life happens. We ask for 24 hours' notice to reschedule, and there's no charge. With less than 24 hours' notice, appointments are charged at half rate. Your Dietitian can make exceptions at their discretion — genuine emergencies are not what this policy is for.

What if I take a break and come back later?

You're considered an active client if you've had an appointment in the last six months. Come back after a longer gap and we need a bit more time to catch up properly:

• Six to twelve months since your last appointment — an extended follow-up, up to 45 minutes, so we can get current on what's changed.
• Over a year — a new Initial Consultation. Too much has usually changed to pick up where we left off.

This doesn't apply while you're on a Nutrition Coaching plan. If you're paying the monthly coaching fee you stay active, however long the gap between appointments — so pausing appointments when your benefits run out never costs you an extended session later.

Which provinces do you serve?

We're based in Alberta and offer in-person services at Tailor Made Wellness (Sherwood Park) and Local Wellness (Athabasca). Virtually, we serve Alberta, Saskatchewan, Manitoba, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador, Yukon, the Northwest Territories, and Nunavut. We are not currently licensed in British Columbia or Ontario and cannot take clients residing in those provinces.

Do I need a doctor's referral?

No. Registered Dietitians are directly accessible in Canada — you can book without a referral. Some insurers ask for one before they'll reimburse, so it's worth a quick check of your policy before your first appointment.